Warranty and Care Information

Mattresses

Warranty

10-year pro-rata Warranty (reduces by 10% per annum).
Guaranteed up to a weight of 110kg for each person.
Warranty covers physical defects and any changes, which causes depressions of more than 50mm in the core of the mattress.
This does not include, the quilting, padding etc. It applies only to the latex, memory foam, or springs.

The Warranty does not cover

Depressions in the mattress of less than 50mm
Small Manufacturing irregularities that do not affect the performance of the mattress
Comfort issues relating to the customers preferences
Damage caused by rough handling or being places on the incorrect type of base (see care instructions)

Care Instructions

Mattresses must be placed on a slat base
Slats should not be placed more than 7cm apart
A 100% cotton mattress protector should be used to absorb moisture and extend the life of the mattress and mattress cover.
Latex mattresses only: rotate end-to-end each month – turn over every 4 months
Do not expose mattress to dampness, moisture or direct sunlight.
Removable covers can be dry-cleaned. Due to the bulk size of the cover, dry-cleaning or professional laundering is recommended.

Pillows

Warranty

5-year structural warranty

The Warranty does not cover

Removable covers
Small manufacturing irregularities that do not affect performance
Comfort issues relating to customer preferences

Bed Bases

Warranty

5-year structural warranty
Guaranteed up to a weight of 110kh for each person/each side of the bed base

The Warranty does not cover

Damage caused by rough handling or misuse
The bed base or bed surround being disassembled, tampered with or exposed to moisture

Care Instructions

Do not stand or jump of the slats or frame
Do not disassemble the slats from the base or frame
Ensure your bed base or bed surround is properly assembled and/or installed
Do not sit on the end of the bed and use as a chair.
Electronic Adjustable Bases:
Do not sit on the foot or head of the base when raised
Do not detach the motor from the base or tamper with the motor/s
Do not drop; use other people to help move if needed.
Warranties will be voided, should you not follow the above advice.